cps88 Privacy Policy — Your Data, Your Rights

cps88 ("we", "us", "the Platform") operates the website at https://cps88.app and related services. This Privacy Policy describes how cps88 collects, uses, stores, and protects the personal information of users ("you", "Player") who access or use our Platform, including casino games, sports betting, payment processing, and customer support services. This Policy applies to all data processing activities carried out by cps88 in connection with our Bangladesh-facing online gaming service.

By registering an account or otherwise using the cps88 Platform, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with any aspect of this Policy, you should not use the cps88 Platform. We encourage you to read this Policy in full, as it contains important information about how your data is handled and what rights you hold in respect of that data.

Data We May Collect

cps88 collects several categories of personal data in order to provide, secure, and improve our services. The specific data collected depends on how you interact with the Platform.

1. Information We Collect

We collect personal data through several channels depending on your interactions with cps88. The following outlines the primary categories and collection methods.

• 1.1
  Registration Data:When you create a cps88 account, we collect your full name, date of birth, mobile phone number (used as your primary identifier), preferred language, and the password you set. This information is necessary to create and manage your account and to verify that you meet the minimum age requirement of 21 years.
• 1.2
  KYC Verification Data:As part of our Know Your Customer (KYC) process, we may request copies of government-issued identification (National ID card, passport, or birth certificate), proof of address, and documentation confirming ownership of the payment method used for deposits. KYC data is processed solely for identity verification and anti-money-laundering compliance purposes.
• 1.3
  Transaction Data:We record all financial transactions associated with your cps88 account, including deposit amounts, withdrawal requests, bonus credits, and the payment channels used (bKash, Nagad, Rocket, Upay, Visa, Mastercard). Transaction records are retained in accordance with our data retention policy described in Section 6.
• 1.4
  Automated Technical Data:When you access cps88, our servers automatically log technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and session duration. This data is collected automatically for security monitoring, fraud detection, and Platform performance optimisation. It does not identify you personally on its own, but may be combined with other data to do so.

2. How We Use Your Information

cps88 processes your personal data only for the purposes set out below. We do not sell your personal data to third parties. We do not use your data for purposes that are incompatible with the reason it was originally collected, without your explicit consent.

• 2.1
  Account Management:To create and maintain your player account, verify your identity, process deposits and withdrawals, apply bonuses, and communicate account-related notifications to you via your registered mobile number or email address.
• 2.2
  Service Delivery:To provide you with access to casino games, live dealer tables, sports betting markets, and all other features of the cps88 Platform. Gameplay data is used to display your account history, calculate bet results, and process winnings.
• 2.3
  Legal and Compliance Obligations:To comply with anti-money-laundering (AML) requirements, age verification obligations, and to respond to lawful requests from regulatory or law enforcement authorities in Bangladesh. We may be required to disclose account and transaction information to relevant authorities where legally compelled to do so.
• 2.4
  Fraud Prevention and Security:To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, money laundering, and other prohibited conduct. Technical data and transaction patterns are analysed by automated systems to identify suspicious activity. Where fraud is confirmed, we may share relevant data with payment providers and law enforcement.
• 2.5
  Service Improvement and Analytics:To analyse aggregated, anonymised usage patterns and improve the performance, design, and content of the cps88 Platform. This may include A/B testing of new features, analysis of which game categories are most popular among players from Dhaka, Chittagong, and other regions of Bangladesh, and measuring the effectiveness of promotional campaigns.

3. Legal Basis for Processing

cps88 processes your personal data on the following legal bases: (a) Contractual necessity — data processing required to provide the services you have requested by creating an account and using the Platform; (b) Legal obligation — processing required to comply with AML, KYC, and other applicable legal requirements; (c) Legitimate interests — processing for fraud prevention, security monitoring, and service improvement, where our legitimate business interests are not overridden by your rights; and (d) Consent — where you have given explicit consent for a specific processing activity, such as receiving promotional communications. You may withdraw consent at any time by contacting support.

4. Sharing Your Information

cps88 does not share your personal data with third parties except in the limited circumstances described below. In all cases, data sharing is subject to confidentiality obligations and is limited to the minimum necessary for the stated purpose.

• 4.1
  Payment Processors:We share transaction data — including your mobile wallet number or card details — with payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and associated banking partners) solely to the extent required to process your deposit or withdrawal. Payment processors are independently responsible for their own data handling practices.
• 4.2
  Game Providers:To deliver game content, your account session token and basic account identifier may be passed to our game studio partners (such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Spribe) for the duration of your game session. These providers process this data under their own privacy policies and are contractually prohibited from using it for any purpose other than delivering the game.
• 4.3
  Legal and Regulatory Authorities:Where required by law or a valid order from a competent authority in Bangladesh, we will disclose personal data to regulatory bodies, law enforcement agencies, courts, or government authorities. We will notify affected users where legally permitted to do so prior to disclosure.
• 4.4
  Service Providers:We engage certain third-party service providers to support our operations — including cloud hosting providers, customer support software providers, and fraud detection vendors. These providers access personal data only as necessary to perform services on our behalf and are bound by data processing agreements that prohibit any use beyond the scope of those services.

5. Cookies and Tracking Technologies

cps88 uses cookies and similar tracking technologies to operate the Platform, remember your session, and improve your experience. The following describes the types of cookies we use and your options for controlling them.

• 5.1
  Essential Cookies:These cookies are strictly necessary to operate the cps88 Platform. They maintain your login session, remember your language preference, and enable secure payment processing. Without these cookies, core Platform functions cannot work. These cookies cannot be disabled while you are using cps88.
• 5.2
  Analytics Cookies:We use analytics cookies to collect aggregated, anonymised data about how players interact with the Platform — including which pages are visited most frequently, how long sessions last, and which game categories attract the most engagement. This data helps us make informed decisions about Platform improvements. Analytics cookies can be disabled by adjusting your browser settings.
• 5.3
  Session Security Tokens:Short-lived cryptographic tokens are stored in your browser's session storage (not persistent cookies) to authenticate your identity during an active session. These tokens expire automatically when your session ends or when you log out, and cannot be used to track you across sessions or devices.

6. Data Retention

cps88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply: (a) Account data — retained for the lifetime of your account and for a period of 5 years following account closure, to meet AML record-keeping requirements; (b) Transaction records — retained for 5 years from the date of the transaction; (c) KYC documents — retained for 5 years from the date of verification or account closure, whichever is later; (d) Technical log data — retained for 90 days for security monitoring, then automatically deleted unless required for an ongoing investigation.

When personal data is no longer required for any lawful purpose, cps88 securely deletes or anonymises it so that it can no longer be associated with any individual player. Anonymised, aggregated data (from which individual identity cannot be determined) may be retained indefinitely for statistical and business planning purposes.

7. Data Security

cps88 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage for sensitive account data including KYC documents and financial records, access controls that restrict employee access to personal data on a need-to-know basis, regular security reviews and penetration testing of our Platform infrastructure, and automated fraud detection systems that monitor for suspicious activity in real time.

8. Your Data Rights

As a player on the cps88 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all verified requests within 30 days.

• 👁️
  Right of Access — You may request a copy of the personal data cps88 holds about you, including account details, transaction history, and KYC records.
• ✏️
  Right of Rectification — You may request correction of inaccurate or incomplete personal data held by cps88. Certain data corrections may require re-verification of your identity.
• 🗑️
  Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Data subject to mandatory AML or regulatory retention periods cannot be deleted before those periods expire.
• ⏸️
  Right to Restriction — You may request that we restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing on grounds of legitimate interest.
• 📦
  Right to Data Portability — You may request a structured, machine-readable copy of the personal data you have provided to cps88, where processing is based on your consent or on a contract between you and cps88.
• 🚫
  Right to Object — You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though cps88 may continue processing if we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please contact our support team in writing at [email protected]. We will require you to verify your identity before processing any data rights request, to protect against unauthorised access to your personal information.

9. Children's Privacy

The cps88 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. We use automated age verification checks at registration and KYC-stage document verification to enforce this requirement.

10. Changes to This Privacy Policy

cps88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the features and services we offer. Where changes are material — such as a change in the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players via their registered mobile number or email address at least 7 days before the change takes effect.

Non-material changes (such as clarifications, corrections of typographical errors, or reorganisation of the Policy's structure that does not affect its substantive content) may be made without advance notice. The date of the most recent update is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed of how cps88 handles your data.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how cps88 handles your personal information, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.